Inquiries that are currently being received

• Q.
  "Privacy Policy" is displayed.
• Q.
  [Monthly Membership Fee Course] September membership fee will be debited twice.

About the 2024 New Year's card

• Q.
  Please let me know what you are shipping.
• Q.
  Will I still be eligible for New Year's cards even if I join now?
• Q.
  Do I need to apply for delivery?
• Q.
  How will it be shipped?
• Q.
  When will it be shipped to my current name and address?
• Q.
  [Monthly Membership Fee Course] I joined by the end of September, but I canceled my membership halfway through. Are New Year's cards excluded?
• Q.
  [As of December 5, 2023 (Tuesday) 23:59 (JST)] The address and last name have changed. What should I do?
• Q.
  Due to various circumstances, I am unable to receive New Year's cards. What should I do?
• Q.
  I haven't received my 2024 New Year's card.
• Q.
  There was a defect in the 2024 New Year's card. Can I exchange it?

About membership

• Q.
  Please tell me how to join.
• Q.
  Can I join without using a smartphone?
• Q.
  Can I register as a member with a name other than my real name?
• Q.
  Can I register more than once?
• Q.
  I live overseas, can I join?
• Q.
  How long does it take to become a member after paying the membership fee?
• Q.
  Are there email addresses that cannot be used for registration?
• Q.
  I have not received an email containing the URL for new member registration.
• Q.
  "The number of errors has reached the upper limit" is displayed and I cannot register as a member.

About enrollment for children and those who do not have a smartphone

• Q.
  Please tell me how to join if my child does not have a smartphone.
• Q.
  My child wants to join, but can a guardian pay for it on my behalf?
• Q.
  Can I still use the membership service even if I join using a parent's smartphone or computer?
• Q.
  Children do not have their own email addresses.
• Q.
  Children do not have their own phone numbers.
• Q.
  Can I change my name and registration information later?

About login

• Q.
  I forgot my login ID (registered email address).
• Q.
  I forgot my password.
• Q.
  I can't log in even though the payment has been completed.
• Q.
  What is a Plus member ID (former: EMTG ID)?
• Q.
  Where can I find my Plus member ID (former: EMTG ID)?
• Q.
  I want to delete my Plus member ID (former: EMTG ID).
• Q.
  I got multiple Plus member ID (former: EMTG ID).

Payment of membership fee

• Q.
  How much is the membership fee?
• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me the payment method.
• Q.
  [Monthly Membership Fee Course] Please tell me the payment method.
• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me how to pay at a convenience store.
• Q.
  [Monthly Membership Fee Course] We are considering a new rate plan for 3 carriers. Do I need a procedure?
• Q.
  [Monthly Membership Fee Course] I would like to register for carrier billing, but I cannot select it.
• Q.
  What credit cards can I use?
• Q.
  Can I use debit cards, prepaid cards, and bundle cards?
• Q.
  In the case of credit card payment, how will it appear on my usage statement?
• Q.
  [Monthly Membership Fee Bundle Payment Course] Can I check or change the registered credit card information?
• Q.
  [Monthly Membership Fee Course] Can I check or change the registered credit card information?
• Q.
  [Monthly Membership Fee Bundle Payment Course] How can I change the payment method?
• Q.
  [Monthly Membership Fee Course] How can I change the payment method?
• Q.
  [Monthly Membership Fee Course] When will I be billed?
• Q.
  If I join in the middle of the month, will the membership fee be prorated?

About the course

• Q.
  Please tell me the difference between "Monthly Membership Fee Course" and "Monthly Membership Fee Bundle Payment Course".
• Q.
  Is it possible to register for both the "Monthly Membership Fee Course" and the "Monthly Membership Fee Bundle Payment Course"?
• Q.
  How can I switch from the "Monthly Membership Fee Course" to the "Monthly Membership Fee Bundle Payment Course"?
• Q.
  How can I switch from the "Monthly Membership Fee Bundle Payment Course" to the "Monthly Membership Fee Course"?
• Q.
  Can I check the courses I am registered for?
• Q.
  What is the membership expiration date for each course?

Change of registered information

• Q.
  My name has changed.
• Q.
  Can I change my date of birth and gender?
• Q.
  Can I change my registered email address?
• Q.
  What should I do if my address or phone number changes?

About model change

• Q.
  If I change the model of my smartphone, do I need to do anything? (For those who use credit card payment)
• Q.
  If I change the model of my smartphone, do I need to do anything? (Using carrier billing/no change of mobile operator)
• Q.
  If I change the model of my smartphone, do I need to do anything? (Using carrier billing/change of mobile operator)

About various emails

• Q.
  I'm not receiving emails from the site.
• Q.
  I have inquired but have not received a reply.
• Q.
  I haven't received the e-mail newsletter.
• Q.
  How can I unsubscribe from the email newsletter?

[Monthly Membership Fee Bundle Payment Course] About continuation

• Q.
  Please tell me how to proceed.
• Q.
  Can I continue my membership after the expiration date?
• Q.
  Can you confirm whether the continuation procedure has been completed?
• Q.
  I have auto-renewal, but when will the expiration date be renewed?
• Q.
  What is "automatic renewal of credit card"?
• Q.
  Can I check if my credit card is automatically renewed?
• Q.
  Please tell me how to stop the automatic renewal of my credit card.
• Q.
  Can you check if the automatic continuation is stopped?
• Q.
  How can I change the auto-continuation from "No" to "Yes"?
• Q.
  What should I do if I want to continue with "convenience store payment" even though it is automatically renewed?
• Q.
  Can I change the credit card information used for automatic renewal?
• Q.
  The payment was not made even though I set it to auto-renew.
• Q.
  One month before the membership expiration date, I received an e-mail from the credit card company informing me that the membership fee will be deducted.

LAPOSTA 2025について

• Q.
  Please tell me the performance schedule.
• Q.
  Who should I contact for inquiries regarding applications and reception?
• Q.
  If I cancel my fan club membership, will the tickets I won in the advance reservation be valid?
• Q.
  Can you tell me about the official trade?
• Q.
  The person I was originally planning to accompany can no longer go. Can I change it to a family member or friend?
• Q.
  Please tell us the details of the FANCLUB project "LAPOSTA 2025 TREASURE HUNT"
• Q.
  Where can I check the ID I'm logged in with on the LAPOSTA app?

About the app

• Q.
  I can't log in to the app.
• Q.
  After reinstalling the app, I can't log in.
• Q.
  [Model change] Please tell me the procedure.
• Q.
  I can't use the content because the message "You can use paid content from this app after paying the membership fee" is displayed.
• Q.
  I can't update the app

About withdrawal

• Q.
  [Monthly Membership Fee Bundle Payment Course] Please tell me how to withdraw from membership.
• Q.
  [Monthly Membership Fee Course] How can I cancel my membership?
• Q.
  [Monthly Membership Fee Course] I want to withdraw from the membership, but when I log in, the membership fee payment screen appears.
• Q.
  [Monthly Membership Fee Course] Billing continues even after withdrawal procedure.
• Q.
  [Monthly Membership Fee Bundle Payment Course] You can log in to the site even though you did not complete the renewal procedure. Are you able to withdraw?
• Q.
  [Monthly Membership Fee Course] You can log in to the site even after the withdrawal procedure. Are you able to withdraw?
• Q.
  Even if I withdraw from the membership once, can I take over the member information and re-register?
• Q.
  It was supposed to be an automatic renewal, but I was cancelled.

【月会費まとめて払いコース】継続特典について

• Q.
  [Continuation Benefit: DXTEEN SCHOOL] Please tell me who is eligible to receive the gift.
• Q.
  [Continuation Benefits: DXTEEN SCHOOL] I changed courses and registered as a member in 2024 but haven't received it yet.
• Q.
  [Continuation Benefits: DXTEEN SCHOOL] I have completed the renewal procedure for 2024 but have not received it yet.
• Q.
  【継続特典:DXTEEN 甲子園】2025年にコース変更・会員登録したのに届きません。
• Q.
  【継続特典:DXTEEN 甲子園】2025年に継続手続きしたのに届きません。

About ticket advance

• Q.
  Will I always be able to get a ticket if I pre-order a member's ticket?
• Q.
  [Priority of membership priority] What is the highest priority condition?
• Q.
  If I become a member, will I always be able to win with a good seat and number?
• Q.
  Can I apply for membership first even if I join in the future?
• Q.
  Please tell me how to apply for a ticket.

About electronic tickets

• Q.
  About electronic ticketing on the DXTEEN official app

others

• Q.
  About the translation function
• Q.
  The site does not display well.
• Q.
  Can I exchange defective items in my shipment?
• Q.
  Please tell me the recommended environment.
• Q.
  I can't watch videos. (For iPhone users)
• Q.
  I can't watch videos. (Android users)
• Q.
  Please tell us about "LAPONE ONLINE SHOP".
• Q.
  Please tell us about the "DXTEEN OFFICIAL STORE".
• Q.
  Contents related to opinions and requests
• Q.
  Please let me know the latest information of the artist.