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「LAPOSTA 2023」

DXTEEN OFFICIAL FANCLUB member reception memorial picture tickets will be shipped on the following schedule.

【Date of shipment】

Shipping will start around October 6, 2023 (planned)

[Target recipients]

Those who have purchased a live streaming viewing ticket with “LAPOSTA 2023” memorial picture ticket

Regarding the tickets you have purchased, please check the Ticketura My Page (list of owned tickets).

Shipping method: Ordinary mail (Shipping costs will be paid at the time of ticket payment.)

Destination: Address registered in Ticketpla as of Tuesday, September 26, 2023

*Please check from Ticketpura My Page (confirm/change registration details).

*Please complete any changes to your registration details by Monday, September 25, 2023.

*If you wish to change the delivery address after the change acceptance period, please complete the transfer notification procedure at your local post office.

*Depending on your area, it may take some time. Please wait for a while until it arrives.

◆About undelivered inquiries

If your package does not arrive due to an incorrect address, etc., we will accept resend requests during the following period.

Shipping costs will be paid on delivery by the customer (for members residing overseas, payment must be made in advance via PayPal)Please note that this will be the case.

[Inquiry reception period]

・Domestic resident members

Reception period for undelivered items: November 6, 2023 (Monday) to November 12, 2023 (Sunday)

Shipping method: Yupack cash on delivery

・Overseas resident members

Reception period for undelivered items: November 6, 2023 (Monday) to November 12, 2023 (Sunday)

Shipping method: Shipping fee paid via PayPal, EMS shipping

[How to contact us]

1 Confirm/change registered address

After logging in, please check/change your registered address from "Confirm/Change Member Information" on My Page.

(If your last name has changed, you cannot change it on My Page, so please contact us from "Help/Contact Us")

My page≫

2 Please apply from the URL below.

Each member can only apply once, so please read carefully before proceeding to the "confirmation screen".

*Please note that you will not receive an email confirming that the email has been sent.

Domestic resident member

Resend application form 

*You can access from 12:00 on Monday, November 6, 2023.

Overseas resident member

Resend application form

*You can access from 12:00 on Monday, November 6, 2023.

◆About inquiries regarding defective products

In the unlikely event that you receive a defective product, please refer to the "Help/Inquiries" section below.

Please contact us from "Click here for inquiries regarding defective replacement" during the inquiry period.

[Help/Inquiries] There was a defect in the picture ticket. Can I exchange it?

[Inquiry reception period]

Defective product acceptance period: November 6th (Monday) to November 12th (Sunday), 2023