Help/Contact

About login

I forgot my login ID (registered email address).

Your login ID is your registered email address or Plus member ID.

Even if you can no longer receive e-mails due to model changes, etc., your e-mail address is still valid as your "login ID."
If you remember the [e-mail address you used when registering], please enter it.

If you have changed your e-mail address, please enter the [e-mail address at the time of member registration] if you have not changed it on My Page.

We will need to verify your identity when making inquiries, so please contact us with the following information.

==========

»Inquiries about forgetting your registered email address

*Depending on your environment, the email link above may not open.
In that case, this»Inquiry formPlease contact us.

【Customer Information】

・Full name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar notation)
·prefectures
·telephone number

[Payment information]
・Registered course [Monthly Membership Fee Course /Bulk payment course]
・ Membership fee payment method [credit card payment / carrier payment / convenience store payment]

・For carrier payment: [mobile company/payment information]

*Please write [Inquiries about unknown registered email address].

==========

▼ For carrier billing
Please refer to the following for how to confirm payment information.

▼In the case of docomo payment
Please let us know your [12-digit payment number].
d menu »My docomo»Log in»Enter network PIN»Confirm PIN»Usage charges»Confirm details»Related menu»Confirm docomo payment and d payment charges

* Click here for how to check the usage details

▼For au Easy Payment
Please let us know your [recurring billing ID].
Log in from au ID TOP» au Easy Payment Menu » [List of continuous use services] » "Recurring billing ID"
* Please access the au ID site with a browser, not with the app.
* You cannot search by "payment information number" or "terminal phone number".
»See here.

▼Softbank Collective Payment/Y!mobile Collective Payment
Please let us know your [order number].

Log in to My softbank» [Menu] » "Charge/Payment Management" » [Mass Payment] » [Usage History] » [Confirm] for items on this site