Help/Contact

About login

I forgot my password.

please confirm the following.

[1] Password reset
From the TOP page » "LOGIN" » "Forgot your password?", enter your [Registered email address] or [Plus member ID] and date of birth, and press the "Authenticate" button.

We will send you a password reset URL to your registered email address.
By accessing the URL in the e-mail, the password reset will be completed.

»Click here for password reset page
*If 24 hours have passed since you received the email, please follow the procedure again from "Forgot Password".
*If you do not receive the e-mail, please change the settings so that the "plusmember.jp" domain can be received.
* If you have a gmail or icloud address, it may be sorted into the spam folder or promotion tab.

[2] If you cannot reset your password

If you cannot use your registered email address due to model changes, etc., please contact us with the following information.

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»Forgot Password Inquiry

*Depending on your environment, the email link above may not open.
In that case click here»Inquiry formPlease contact us.

【Customer Information】

・Full name (Kanji/Kana)
・Your nickname
・Date of birth (8 digits in Western calendar notation)
·prefectures
·telephone number

・Registered email address

・Plus member ID

[Payment information]
・Registered course [Monthly Membership Fee Course /Bulk payment course]
・ Membership fee payment method [credit card payment / carrier payment / convenience store payment]
・For carrier payment: [mobile company/payment information]

*Please write [Inquiries about unknown password].

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▼ For carrier billing

Please refer to the following for how to confirm payment information.

▼In the case of docomo payment
Please let us know your [12-digit payment number].
dmenu»My docomo»Login»Enter network PIN»Confirm PIN»Usage charges»Confirm details»Related menu»Confirm docomo payment/d payment usage charges

* Click here for how to check the usage details

▼For au Easy Payment
Please let us know your [recurring billing ID].
au ID TOPLog in from » au Easy Payment Menu » [List of continuous use services] » "Recurring billing ID"
* Please access the au ID site with a browser, not with the app.
* You cannot search by "payment information number" or "terminal phone number".
»herePlease refer to.

▼Softbank Collective Payment/Y!mobile Collective Payment
Please let us know your [order number].

Log in to My softbank» [Menu] » "Charge/Payment Management" » [Mass Payment] » [Usage History] » [Confirm] for items on this site