About the app

I can't use the content because the message "You can use paid content from this app after paying the membership fee" is displayed.

Even if you log in with an ID that has completed membership registration (payment of membership fee)

Please uninstall the app if the content is not available.


If it does not improve even after trying to log in after reinstalling

Please contact us with the following information.


・Registered name (kanji/furigana)

・Date of birth (8 digits in Western calendar notation)

·prefectures

・Registered phone number

・ Plus member ID (or email address) you entered when logging in

・Your device (iPhone/Android)

・Presence or absence of model change

・Screenshot of MY PAGE in the app (attached to email)


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If the above example does not solve your problem, please contact us using the form below.

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