Thank you for always using DXTEEN OFFICIAL FANCLUB.

For those who have completed the renewal procedure for DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" by July 2026, we will begin shipping the DXTEEN RUNWAY (renewal benefit) 2026 for August 2026 on the following dates.

[DXTEEN RUNWAY (Continuing Membership Benefits) 2026 Eligible Participants]

Items will be shipped to those who meet all of the following conditions.

・Those who registered for the "Monthly Membership Fee Bundle Payment Course" by February 28, 2026

(*Includes cases where the course is changed from "Monthly Membership Fee Course" within the above period)

- Members whose membership is valid from March 31, 2027 to February 29, 2028.

*The recipients of the 2026 renewal benefits are:

Those who registered for the "Monthly Membership Fee Bundle Payment Course" by February 28, 2026 (including those who changed courses) and completed the renewal procedure (= payment) within the period are eligible.

◆Members eligible for August shipping

[For those residing in Japan]

Those who renewed their DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" between July 1st, 2026 (Wed) and July 31st, 2026 (Fri)

[For those residing outside Japan]

Those who renewed their DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" between July 1st, 2026 (Wed) and July 31st, 2026 (Fri)

*For those in countries and regions where international shipping procedures are difficult, we will ship from the next month onwards.

[Shipping address]

It will be shipped to the address registered on your My Page.

If your address or last name has changed, please log in to the site and update your membership information from "Confirm/Change Membership Information" on your My Page.

*Please be sure to check your registered information on My Page by July 1st (Wednesday).

◆ Scheduled delivery start date

Shipping will begin sequentially from Thursday, August 27, 2026.

◆About shipping

-Delivery will be by regular mail or international parcel.

-Delivery may take up to a week depending on traffic conditions and your area of residence.

◆Notes

・This offer does not apply to members of DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Course" or new members.

・We have received many inquiries regarding incomplete addresses. Please be sure to check your registered address.

・If reshipment is necessary due to an incorrect address, please note that you will be charged the reshipment fee.

Frequently asked questions

-[Continuance Bonus: DXTEEN RUNWAY] I changed my course and registered as a member in 2026, but I haven't received it.

-[Continuance Bonus: DXTEEN RUNWAY] I renewed my membership in 2026, but I haven't received it.

Regarding inquiries about undelivered items

If your package has not been delivered due to an incorrect address or other reasons, we will accept your request for re-delivery during the period below.
Please note that shipping charges will be borne by the customer and must be paid upon delivery (members residing overseas must pay in advance via PayPal).

[Inquiry acceptance period]

・Members residing in Japan

Period for reporting undelivered items: September 14, 2026 (Mon) 11:00 to September 27, 2026 (Sun) 10:59

Shipping method: Yu-Pack cash on delivery

・Members residing overseas

Period for reporting undelivered items: September 27, 2026 (Sun) 11:00 AM to October 11, 2026 (Sun) 10:59 AM

Shipping method: Shipping fee paid via PayPal, EMS shipping

*Please complete your PayPal payment by 23:59 (Japan time) on Saturday, October 31, 2026.

1. Confirmation and modification of your registration information

After logging in, please check or change your registered address and name from "Member Information Confirmation/Change" on My Page.

2. Please apply via the URL below.

Each member may only apply once, so please check carefully before proceeding to the confirmation screen.

*Please note that you will not receive an email confirming that the email has been sent.

・Members residing in Japan

Resend Application Form

・Members residing overseas

Resend Application Form

◆ Regarding inquiries about defective products

In the unlikely event that you receive a defective product, please refer to the "Help/Inquiries" section below.

Please contact us from "Click here for inquiries regarding defective replacement" during the inquiry period.

[Help/Inquiries]Can I exchange a defective item that was delivered?

https://dxteen.com/faq/detail/70

[Inquiry acceptance period]

Inquiries regarding defective products: Acceptance period:Until September 27, 2026 (Sunday)

[Information regarding DXTEEN OFFICIAL FANCLUB membership renewal]

▼For those living in Japan

Continuation procedures can be performed from 3 months before the membership expiration date (including the expiration month), and renewal procedures can be performed even after the membership expiration date [within 1 month]. Masu.

However, please note that this period will not be extended.

If automatic renewal is set, renewal processing will be carried out around the last day of the membership expiry month.

継続手続きに関する詳細はこちら（https://dxteen.com/faq/detail/29）をご確認ください。

▼For those residing outside of Japan <Those whose payment will be in US dollars after 10:00 on January 26, 2026>

If you are using a credit card to pay and your membership has been automatically suspended, you can renew your membership one month before the expiration date. You can also renew your membership within one month of the expiration date.

However, if you pay in dollars, the membership period will be one year from the "payment date," so please note that if you renew before the current expiration date, your membership period will be shortened accordingly.

If you enrolled before 10:00 on January 26, 2026 and have automatic renewal set up, the renewal process will be carried out around the end of the month in which your membership expires.

If your payment is made in dollars after 10:00 on January 26, 2026 and you have set up automatic renewal, the renewal process will be carried out at the same time (scheduled) on your enrollment date the following year.

If you have any other questions, please check our help page (https://dxteen.com/faq/).