Thank you for always using DXTEEN OFFICIAL FANCLUB.

For those who complete the renewal procedure for DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" by August 2026, we will begin shipping the DXTEEN RUNWAY (renewal benefit) 2026.

[DXTEEN RUNWAY (Continuing Membership Benefits) 2026 Eligible Participants]

Items will be shipped to those who meet all of the following conditions.

・Those who registered for the "Monthly Membership Fee Bundle Payment Course" by February 28, 2026

(*Includes cases where the course is changed from "Monthly Membership Fee Course" within the above period)

- Those who opted for "automatic renewal" or completed the "renewal procedure" between January 1, 2026 and March 31, 2027.

- For those whose membership is valid from March 31, 2027 to February 29, 2028 after renewal.

◆Members eligible for shipping

[Common for living in Japan and overseas]

Those who renewed their DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" between September 1st (Tue), 2026 and September 30th (Wed), 2026

◆ Scheduled delivery start date

Shipping will begin sequentially from the end of October 2026.

▼For those residing outside of Japan <Those whose payment will be in US dollars after 10:00 on January 26, 2026>

If you are using a credit card to pay and your membership has been automatically suspended, you can renew your membership one month before the expiration date. You can also renew your membership within one month of the expiration date.

However, if you pay in dollars, the membership period will be one year from the "payment date," so please note that if you renew before the current expiration date, your membership period will be shortened accordingly.

If you enrolled before 10:00 on January 26, 2026 and have automatic renewal set up, the renewal process will be carried out around the end of the month in which your membership expires.

If your payment is made in dollars after 10:00 on January 26, 2026 and you have set up automatic renewal, the renewal process will be carried out at the same time (scheduled) on your enrollment date the following year.

[Shipping address]

It will be shipped to the address registered on your My Page.

*We have received numerous reports of undelivered mail due to incorrect addresses. Before contacting us, please be sure to check your registered address (e.g., make sure you haven't missed the apartment name or room number, and that it's not your old address).

■ How to change:

After logging into the site, please make the changes from "Confirm/Change Member Information" on My Page. If your last name has changed, please check the page [here] and contact us.

■ Deadline for changes:

Please check at least one month before the scheduled shipping month.

(※If you renewed your membership in September 2026, please verify your registration information by 23:59 on Wednesday, September 30, 2026.)

◆About shipping

-Delivery will be by regular mail or international parcel.

-Delivery may take up to a week depending on traffic conditions and your area of residence.

• There is a deadline for accepting requests for exchanges of defective products. Please check the product as soon as possible after arrival.

◆Notes

・This offer does not apply to members of DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Course" or new members.

If you need to change your address, please do so during the period specified in the NEWS section.

・We will only accept requests for reshipment in the case of non-delivery or defective products due to delivery accidents, etc., after shipment. Please note that we cannot provide assistance for non-delivery due to customer reasons such as incorrect address.

Frequently asked questions

・When will I receive the DXTEEN RUNWAY (renewal bonus)?

・I haven't received my DXTEEN RUNWAY (renewal bonus).

[Inquiry acceptance period]

If you receive a defective product, please contact us [here] during the inquiry period below.

Inquiry acceptance period: From the scheduled start date of delivery until November 27, 2026 (Friday)

[Information regarding DXTEEN OFFICIAL FANCLUB membership renewal]

You can renew your membership from three months before your membership expires until the end of the month following the expiration date.

If automatic renewal is set, renewal processing will be carried out around the last day of the membership expiry month.

Please see here for details regarding the renewal process.

For any other questions, please check the help page.