Thank you for always using DXTEEN OFFICIAL FANCLUB.

For those who completed the renewal procedure for DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" in August 2024, we will begin shipping the DXTEEN SCHOOL (Renewal Benefit) 2024 for September 2024 on the dates listed below.

[DXTEEN SCHOOL (Continuation Benefits) Eligible Participants]

Items will be shipped to those who meet all of the following conditions.

・Those who have registered for the "Monthly Membership Fee Bundle Payment Course" by February 29, 2024

(*Includes cases where the course is changed from "Monthly Membership Fee Course" within the above period)

・For those whose membership expiration date after renewal is between March 31, 2025 and February 28, 2026.

*Continuous benefits for 2024 will be delivered to:

This applies to those who have registered for the "Monthly Membership Fee Bundle Payment Course" by February 29, 2024 (including those who have changed courses) and have completed the renewal procedure (=payment) within the period.

◆Members eligible for shipping this month

[For those residing in Japan]

Those who have completed the renewal procedure for DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" between Thursday, August 1, 2024 and Saturday, August 31, 2024

[For those residing outside Japan]

Those who have completed the renewal procedure for DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Bundle Payment Course" between Thursday, August 1, 2024 and Saturday, August 31, 2024

*For those in countries and regions where international shipping procedures are difficult, we will ship from the next month onwards.

[Shipping address]

It will be shipped to the address registered on your My Page.

If your address changes, please log in to the site and change your membership information under "Confirm/Change Member Information" on your My Page.

If your name has changed, please check this page and contact us.

*Please be sure to check your registration information on your My Page by Sunday, June 30th.

◆ Scheduled delivery start date

2024年9月24日（火）より順次発送

◆About shipping

-Delivery will be by regular mail or international parcel.

-Delivery may take up to a week depending on traffic conditions and your area of residence.

◆Notes

・This offer does not apply to members of DXTEEN OFFICIAL FANCLUB "Monthly Membership Fee Course" or new members.

・We have received many inquiries regarding incomplete addresses. Please be sure to check your registered address.

・If reshipment is necessary due to an incorrect address, please note that you will be charged the reshipment fee.

Frequently asked questions

・ [Continuation Benefits: DXTEEN SCHOOL] I changed courses and registered as a member in 2024 but haven't received my benefits.

・[Continuation Benefits: DXTEEN SCHOOL] I changed courses and registered as a member in 2024 but haven't received it yet.

Regarding inquiries about undelivered items

If your package has not been delivered due to an incorrect address or other reasons, we will accept your request for re-delivery during the period below.
Please note that shipping charges will be borne by the customer and must be paid upon delivery (members residing overseas must pay in advance via PayPal).

[Inquiry acceptance period]

・Members residing in Japan

Period for accepting undelivered items: Monday, October 7, 2024, 11:00 to Friday, October 18, 2024, 10:59

Shipping method: Yu-Pack cash on delivery

・Members residing overseas

Period for accepting undelivered items: Monday, October 14, 2024, 11:00 to Friday, October 25, 2024, 10:59

Shipping method: Shipping fee paid via PayPal, EMS shipping

*Payment via PayPal must be made by Monday, October 30, 2024 at 23:59 (Japan time).

1. Confirmation and change of registered address

After logging in, please check and change your registered address from "Confirm/Change Member Information" on your My Page.

(If your last name has changed, you will not be able to change it on your My Page, so please contact us via "Help/Inquiries.")

2. Please apply via the URL below.

Each member may only apply once, so please check carefully before proceeding to the confirmation screen.

*Please note that you will not receive an email confirming that the email has been sent.

・Members residing in Japan

Resend Application Form

*​ ​Access available from 11:00 on Monday, October 14th.

・Members residing overseas

Resend Application Form

*​ ​Access available from 11:00 on Monday, October 14th.

◆ Regarding inquiries about defective products

In the unlikely event that you receive a defective product, please refer to the "Help/Inquiries" section below.

Please contact us from "Click here for inquiries regarding defective replacement" during the inquiry period.

[Help/Inquiries]Can I exchange a defective item that was delivered?

https://dxteen.com/faq/detail/70

[Inquiry acceptance period]

Defective product inquiry acceptance period: Until October 25th (Friday)

[Information regarding renewal of DXTEEN OFFICIAL FANCLUB membership]

Continuation procedures can be performed from 3 months before the membership expiration date (including the expiration month), and renewal procedures can be performed even after the membership expiration date [within 1 month]. Masu.

However, please note that this period will not be extended.

If automatic renewal is set, renewal processing will be carried out around the last day of the membership expiry month.

継続手続きに関する詳細はこちら（https://dxteen.com/faq/detail/29）をご確認ください。

If you have any other questions, please check our help page (https://dxteen.com/faq/).

DXTEEN SCHOOL (continuation bonus) design